Customer Success Manager – Retail BtB – Remote

Posted on April 1, 2021

About us


Want to join a fast growing FMCG B2B marketplace and be at the heart of its development?
Want to work closely with the best manufacturers of Emerging brands products to help them grow their business globally?

So, join our international and dynamic team!


WABEL creates business opportunities between international purchasing groups and suppliers.

We offer sourcing services to 1,700 purchasing groups and 8,000 manufacturers that are trusting our company to grow their business with key accounts globally!

We are a team of 40 people. We are experiencing a strong growth and therefore we are looking for a Business Developer working within the Emerging brands department.


Job description – What will you do/missions?

You’re in charge of Wabel’s clients! Your mission begins when a new supplier or a brand joins Wabel.

Reporting to the Senior Customer Success Manager, you will be responsible for:


  • Onboarding of new clients (training on new function of the market place and creation of profiles of clients)
  • Upselling for all clients (sponsorship, training …)
  • Provide high standards of customer service
  • Respond to customer service inquiries in a timely manner
  • Handling customer complaints and following up through to resolution
  • Keeping accurate records of discussions or correspondence with customers
  • Develop and maintain a smooth, professional and strong relationship with customers to increase loyalty 
  • Maintaining an ongoing follow up with the clients
  • Analyse, understand and answer to customer requests/questions and ensure overall customer satisfaction

Preferred experience

  • You are extremely organized and autonomous
  • Absolutely fluent in English, additional languages are a plus
  • Outstanding written and communication skills
  • Ability to work well under pressure
  • Good personal presentation, especially when face-to-face with customers
  • Problem-solving skills and proactive
  • Proficiency in MO
  • Fast in delivering results
  • A strong desire to up sell


Where: Company based in Paris but the position is open in remote
Start date: June 2021

Contract: Freelance

Salary: Very competitive with unlimited commission plan

Send your resume to

Apply now!